Digital Case Guide

Digital Case Submission

This page helps your team submit digital cases clearly and correctly from scan to upload.

Follow this workflow for file preparation, prescription details, upload standards, and final verification to reduce revisions and speed up lab processing.

Get started

First things first

Why Digital Submission Quality Matters

Clean scan data and complete digital case details help the lab start working immediately. Better digital input reduces remakes, shortens clarification loops, and improves final outcomes.

Faster design start after upload

Fewer re-scan requests from missing scan areas

Clearer communication between clinic and lab

Preparation

What to Prepare Before Upload

Before uploading, verify scan completeness and organize all related files.

01 Required

Scan Files

Primary arch scan with clear margins.
Opposing arch scan when required.
Bite scan/occlusal record for articulation.

02 Required

Case Details

Patient name and tooth number(s).
Restoration type, material, and shade.
Design notes, due date, and contact person.

Upload

How to Upload Digital Cases Properly

Use one structured upload per case and keep files grouped. This helps intake map files to the right prescription without errors.

Name files clearly using patient name and case type.
Upload scan set and prescription in the same submission.
Include notes for margins, contacts, and occlusal intent.
Confirm file format compatibility before submit.

Tip: Run a quick visual check for holes or missing surfaces before final upload.If you are unsure if the scan meets our standards, reach out and we will confirm for you.

Prescription

Digital Prescription Guide

A complete digital prescription ensures design and production decisions align with your clinical goals.

Confirm tooth number, restoration type, and material.
Set shade and esthetic requirements clearly.
Include margin preferences, contact targets, and occlusion notes.
Provide a clinic contact for same-day clarification if needed.

Common Issues

Most Common Mistakes to Avoid

Incomplete scan coverage or unclear margins.

File names that do not match patient/case details.

Missing bite scan or opposing arch data when required.

Uploading scans and prescription in separate submissions.

No due date or missing contact for urgent clarifications.

Final Check

Final Digital Checklist

Scan set is complete and clean.

Prescription fields are fully completed.

File names match patient name and case type.

All required files are uploaded in one case.

Clinic contact and due date are confirmed.

ready to upload

submit digital cases with confidence

When scans, prescription details, and file names are aligned, your case is set for smooth intake and quicker turnaround.

review from top open final checklist