file formats and scan quality
- accepted formats include STL, PLY, and OBJ.
- ensure margins are visible and scan holes are minimized.
- attach bite and opposing scans when required.
General FAQ
common case submission questions
We accept crowns, bridges, implant restorations, dentures, guards, aligner-related appliances, and other standard lab cases for both digital and physical workflows.
Submit complete prescription details, accurate patient name, and all required files/models in one submission package to prevent delays.
Yes, hybrid cases are possible when clearly labeled. Include notes that explain which components are digital and which are physical.
Use the primary lab contact or support line and include patient name, case type, and due date for fastest response.
