faq
Straight answers on programs, warranties, logistics, digital QA, and technical support.
Use this page to set expectations with patients and staff - then jump to the chapter you need or scroll each full-screen section in order.
Concierge and chairside rates apply as quoted; confirm scope when you book. For official CDCP policy, refer to Canada.ca.
00 - overview
Policy, logistics, and escalation paths your team can rely on when patients ask - or when a case needs a decision before it hits the lab.
01 - CDCP
Yes, we are fully equipped to support clinicians participating in the Canadian Dental Care Plan (CDCP) across Ontario with compliant removable prosthetic solutions.
02 - warranty
We offer a “ZANN Integrity Guarantee” covering manufacturing defects or material failure under normal use within the listed warranty periods.
03 - logistics & digital
GTA routing and file validation before anything hits the bench. Hover a question for the answer.
Pickup
Use the portal or call customer service. Same-day pickup when the case is booked before 2:00 PM, Mon–Fri (excluding holidays we publish).
Extended routes by arrangement - lead time and any fees are quoted when you book.
Digital
Standard intraoral scan exports and STL-class uploads through your account - ask customer service if a scanner or export is new to you.
We pause production, document what failed, and contact your office with next steps - no bench charges for work that never cleared QA.
04 - support
Concierge shade and morphology sessions plus chairside technician time - quoted before we start the clock.
